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Payment, Refund, and Cancellation Policy
Payment: SmartSign2Go accepts payment via the current payment method indicated prior to purchase. You must have a valid accepted form of payment on file in order to purchase Subscriptions. You agree to abide by any relevant Terms of Service or other legal agreement, whether with SmartSign2Go or a third party, that governs your use of a given payment processing method. Prices for any Subscription may change at any time, and SmartSign2Go does not provide price protection or refunds in the event of a price reduction or promotional offering. You agree to pay for any Subscription that you order. SmartSign2Go will charge your credit card or other forms of payment for the price listed on the relevant Subscription offer, along with any additional amounts relating to applicable taxes, bank fees, and currency fluctuations. You agree that SmartSign2Go will charge the payment method on file on the first day of each billing period for the relevant subscription, and if the payment method on file becomes invalid due to an expired credit card or other similar reason and we are unable to charge you on the next billing period, SmartSign2Go reserves the right to immediately revoke your access to any Subscription you have ordered until you update your payment method. If you fail to update your payment method within a reasonable amount of time, SmartSign2Go may cancel your subscription.
Taxes: If SmartSign2Go or its payment providers are required to collect or pay any taxes in connection with your purchase of a Subscription, such taxes will be charged to you at the time of each purchase transaction. Additionally, if required by law, you are responsible for reporting and paying certain taxes in connection with your purchase and use of a Subscription. Such taxes may include duties, customs fees, or other taxes (other than income tax), along with any related penalties or interest, as applicable to your purchase or country of purchase.
Refunds: You can cancel your purchase and receive a refund as long as you have not commenced using the relevant Subscription ordered and you make your request no later than seven working days after your order is completed. Requests for refunds must be directed to our customer support team. We reserve the right to approve or deny refund requests after seven working days at our sole discretion, except where the Subscription is defective. In the event a refund is issued after seven days for any subscription, you may be issued a partial refund that is pro-rated for the remaining time left on the subscription. If you receive a refund for any reason, SmartSign2Go reserves the right to terminate your access to the relevant Subscription purchased.
Subscription Cancellations: You may cancel your subscription any time before the end of the current billing period, and the cancellation will, by default, take effect on the next billing period. You will retain access to the Subscription from the time you cancel until the start of the next billing period and will not receive a refund or credit for any remaining days in your current billing period. If your billing period is longer than a month, you may request a refund for the remaining months until the next billing period. In that case, your subscription will be terminated at the start of the interval that is refunded. The refund period has to be at least one month and is calculated in months.
Free Trials: SmartSign2Go may offer free trials to potential subscribers. If you use such a free trial, you will receive free access to a Subscription for the duration of the free trial period. At the end of the applicable free trial period, access to the Subscription will end automatically, and no charges will be made. If you want to continue to use the Subscription after the trial period ends, you should, before the end of the trial period, indicate that you want to purchase the Subscription by using the appropriate buttons/links on the Dashboard and Settings screens. In that case, you will then need to choose a payment method and enter the appropriate payment details. If your trial period has ended or needs assistance subscribing, please contact our customer support team.
Pausing your service: If you find that you want to put your service on “hold,” for example if your store will be undergoing a remodel that is also okay. In this case we will need you to contact us so that we can assist. For seasonal businesses we ask that you use the system for a minimum of six-months out of each year.
