Please read carefully to ensure your startup goes as smooth as possible. Need more help? Please contact us.

Setup video

4mins

Step-by-step install guide

Connect HDMI 1 on your player to any HDMI port on your TV.
(Do not use HDMI 2 on the player)

Connect the player to power with the included power supply. Do not use power from any other source, or you may experience erratic behavior.

  1. Connect a keyboard and mouse to any USB port on the player
  2. Connect your player to power and wait a minute for it to boot up.
  3. Press CTRL+W to exit out of the app.
  4. Click on the little connection symbol at the upper (or lower) right.
  5. Select your network and type in its password (if it has one).
  6. Unplug your player from power for a few seconds to reboot it and it should display a registration code.

Once your player connects to the web, it will generate a unique 6 digit code. Simply login to smartsign2go.com from a separate computer and enter that code into the Players section of Settings. Don’t forget to choose a Channel!

  • You can also register your player simply by clicking on the play icon the channel at the bottom of your dashboard.

NOTE: The registration code in the image below is only for example. Please use the unique code that is generated live from your player on your TV screen.


Below we show how to register your player directly via your chosen channel:

Player FAQs

  • How do I get a registration code?

    A unique registration code will be automatically generated after you’ve connected your player device to the internet. If you’re still not seeing it, simply reboot your player by unplugging it from power for a few seconds.

  • Where do I enter the registration code?

    Login to your SmartSign2Go account from your office computer, phone or tablet. Next, click on the little play icon on your chosen channel and choose “on new playback device.” Enter the code you see on your TV screen and click “Register!” You can also register your player by visiting the players section of settings.

  • Why is the image shrunk on the TV screen?

    Sometimes the player and your TV aren’t able to handshake when they need to. The fix is to simply reboot your player by unplugging it from power for a few seconds.

  • Why don’t I see a picture on the TV?

    Be sure to connect your player to power with the included power supply and double check that your TV is set to the HDMI input that you’ve connected the player to (e.g. HDMI 1). When in doubt, simply reboot your player by unplugging it from power for a few seconds.

  • Why won’t the keyboard and mouse work?

    Be sure to connect your keyboard and mouse to any of the USB ports on the player device and NOT the TV itself. If you are using the wireless keyboard/mouse that came with your player, be sure that you are using it wirelessly. The cable that comes with it is only for charging the battery. Inside you’ll find the USB wireless receiver. Remove that and insert it into a USB port on the player. Lastly, be sure to turn the keyboard on with the power switch at the top-right!

More questions?

Was this article helpful?